Frequently Asked Questions

Everything you need to know about your Painted beauty experience.

What is the status of my order?

Once your order is placed, you will receive a confirmation email. As soon as your package ships, we will send a tracking link so you can follow its journey to your doorstep.

Are Painted products cruelty-free and vegan?

Yes, we are proud to be 100% cruelty-free and vegan. We do not test on animals, nor do we use any animal-derived ingredients in our formulations.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by destination but generally range from 10-21 business days.

What is your return policy?

We want you to love your look. If you are not satisfied with your purchase, you can return unopened products within 30 days of delivery for a full refund.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.

Can I change or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can request a change or cancellation within 1 hour of placement by contacting our support team.